Popular Faq’s
All you ever wanted to know
— Shipping info
The shipping rates below may vary due to additional fees and fuel fluctuation enforced by the transport company.
Worldwide – free shipping
Yes, we ship worldwide.
Our mission is to get Rebounty to every corner of the planet!
Unfortunately at the moment we do not ship to, Ukraine, Belarus, and Russia. Our apologies for the inconvenience.
If you placed an order within the EU, you will not have to pay custom fees to receive your order. If you placed an order from outside the EU, it is possible that you need to pay custom fees. This depends on the customs laws in your country.
Customs fees will not be covered by Rebounty.
The client is responsible for the veracity of the address information provided. In the event that there is an error in the address —in whole or partially— and a second shipment is required, the customer will be responsible for the shipping cost that a second delivery may incur.
Once your order has been processed and you have received your tracking number, your package should be delivered within 48-72h to EU countries and 3-5 working days to the rest of the world.
IMPORTANT: International shipments to countries outside the European Union may incur additional import, customs or customs duties that are beyond our control. Rebounty will not assume any total or partial cost derived from these expenses. In case of a request from the customs of your country, if you do not agree with the customs costs, and you decide to reject the order, we will deduct all the costs incurred from the amount to be returned (outgoing costs, return costs and management or administrative costs incurred by the transport company).
Rebounty assumes no responsibility when the delivery of the goods does not take place as a result of the data provided by the customer being false, incomplete or incorrect, as well as the continued absence of the customer or the retention of the product in customs. However, whenever we are able to detect the error, we will contact you immediately.
In no case are the delivery times indicated a guarantee of delivery.
— Your order
We do not guarantee that a change or a cancellation can be made. We work around the clock in order to ensure the quickest delivery.
Please contact our customer care immediately in case you need to modify your order so we can check the status of your order and modify it if possible. Unfortunately, once your order is dispatched from our warehouse, it cannot be modified or cancelled from our side.
We provide all the information regadarding shipment tracking. In case you need a change on the delivery address or date please contact directly the carrier through the links provided on the shipment confirmation email.
It can take up to two hours to receive the confirmation email after you place your order —check your spam inbox just in case it went there! If the payment has been processed but you still haven’t received a confirmation after these two hours, please get in touch with our customer care.
You will receive a confirmation email after placing your order. We will then start to arrange it, it usually takes 24 h. As soon as your order leaves our warehouse, you will receive another email with your tracking number. Use this information to track your package until its delivery.
*Orders placed on Friday will be arranged on Monday.
Every time a package is sent, the courier service notifies the shipping state by email. Check your spam inbox 24 h after you have placed your order in case you have not received any email yet.
*For orders placed on Friday, you will receive your tracking number on Monday or Tuesday.
Find your nearest Access Point here
— Exchange and returns
If you haven’t received a Rebounty product you ordered, please contact customer service and we’ll take care of it as quickly as possible.
The customer is responsible for bearing the shipping costs for exchanges and returns as well as any associated customs fees.
Orders outside of the EU may be subject to import fees by the destination customs.
You have 14 days* after receiving your order to return items to us.
Items must be returned in their original, unworn condition, with all accessories and labels attached.
They must be returned in its original packaging to keep it protected.
All returns must be sent to our address – R. Arquitecto Marques da Silva 130, 4800-882 Guimarães, Portugal
To request a return or a refund, Click here and follow the instructions. Once the return process begins, it cannot be modified.
Take into account that the shipping cost for the return will be deducted from the refund.
The rates are the following:
Portugal – 9€
Spain – 27€
England, Belgium, France, Germany, Austria, Italy, Luxembourg, Monaco, Netherlands, Poland, Slovakia and Slovenia – 35€
Denmark, Finland, Sweden, Greece – 39€
Poland, Check Republic, Slovenia, Romania, Estonia, – 41€
Hungary- 60€
USA, Ireland, Gibraltar, Greenland, Island, Norway, Iceland, Croatia, Canada 75€
India – 78€
Switzerland,– 82€
Brasil- 83€
Malta, Chipre – 104€
You have up to 30 days to exchange your Rebounty sneakers.
The return shipment costs will not be covered by Rebounty.
In a normal situation we will refund your return within 15 days after receiving your package. We will refund the amount to your chosen payment method.
If you would like to return an item you think is faulty, please click here, attaching photos of the item as well as your order number.
We will then quickly send you a specific return label. Once received and verified we will refund you.
— Account
Having an account on our website eases the process to place your order. Your personal details will be filled in automatically on the form. In addition, all your orders will be stored together, invoices included.
Enter ‘My Account’ through the user icon on the upper right corner of your screen. Once you have accessed, click ‘Sign up’ in order to register.
Enter ‘My Account’ through the user icon on the upper right corner of your screen. Once you have accessed, you can modify all your data (name, address…).
Of course! In the first phase of the checkout you have the option to log in to your account. If you’d prefer not to create an account, you can place an order as a ‘New Customer’.
Our customer care team can delete your account whenever you want. contact our Customer Care team and we’ll take care of it.
— Payments
PayPal, Visa, MasterCard, MBWay, Multibanco.
Did you get a ‘Payment failed’ notification after you went through the payment gateway? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If these solutions haven’t worked, please contact our Customer Care.
If this happens, in the next few hours the money should automatically return to your account.
Please contact our Customer Care team and we will send it to you.
You have 14 days after receiving your order to return items to us.Items must be returned in their original, unworn condition, with all accessories and labels attached. If 15 days have passed and you still have not received your refund, please contact our customer care team indicating your order number and tracking code and we will get back to you as soon as possible.
If you placed an order within the EU, you will not have to pay custom fees to receive your order. If you placed an order from outside the EU, it is possible that you need to pay custom fees.
Custom fees are not covered by Rebounty.
VAT stands for Value Added Tax, which are the charges paid on top of the value from the sale of products or services. All customers inside and outside the EU pay VAT on their purchases. If you purchase within the EU, VAT is included in the price of our products. If you purchase from outside the EU, you will have to pay the equivalent to VAT in the form of custom fees.
